GENERAL TERMS AND CONDITIONS
1. General
1.1 - These General Terms and Conditions apply to all offers, orders, agreements and deliveries of Innopp, registered with the Chamber of Commerce under number 96246820
1.2 - By placing an order, the customer agrees to these General Terms and Conditions.
2. Orders and Agreements
2.1 - All offers on the website are without obligation and can be adjusted by Innopp at any time.
2.2 - An agreement is concluded at the moment that Innopp has confirmed the customer's order by e-mail.
2.3 - The customer is responsible for providing correct information during the ordering process. In case of an error in the information, delivery may be delayed.
3. Prices and Payment
3.1 - All prices on the website are in euros and include VAT, unless stated otherwise.
3.2 - Payment must be made in the manner indicated on the website, such as via iDEAL, credit card, PayPal or other payment methods.
3.3 - Innopp reserves the right to refuse or cancel orders if a payment has not been completed or if fraud is suspected.
4. Delivery
4.1 - Orders will be shipped via the supplier from Asia after receipt of payment. Delivery time may vary and is usually between 4 and 15 business days, depending on the destination and the supplier's shipping terms.
4.2 - Innopp is not responsible for delays caused by customs procedures, import restrictions or delivery service delays.
4.3 - It is possible that the customer will receive multiple packages if the order contains multiple products that are shipped from different suppliers.
5. Right of withdrawal and returns
5.1 - The customer has the right to cancel his/her order within 14 days after receipt without giving any reason (right of withdrawal).
5.2 - The customer can exercise the right of withdrawal by contacting Innopp and following the return instructions.
5.3 - If a product is returned, it must be returned unused and undamaged in its original packaging. The costs for returning a product are for the account of the customer.
5.4 - The right of withdrawal does not apply to custom-made or personalized products, or to products that cannot be returned for hygienic reasons.
5.5 - Innopp reserves the right to refuse returns that do not meet the above conditions.
5.6 - Since our suppliers ship the orders directly to the customer from Asia, it is only possible to submit a return request to us, after which the customer will receive a return sticker by email. It is therefore not permitted to send the orders that the customer wants to return to the shipping address stated on the invoice. As soon as the customer does this, there is no longer a possibility to return the order to our suppliers. Be aware that if the customer does want to return an order to the shipping address stated on the invoice, the customer will not receive a refund!
6. Warranty and Liability
6.1 - Innopp provides a warranty on the delivered products in accordance with the statutory provisions and the warranty conditions of the supplier.
6.2 - The warranty does not cover damage caused by improper use of the products or damage that occurred during transport.
6.3 - Innopp is not liable for any indirect damage, consequential damage or damage resulting from an error in delivery, delays, loss of products or defects in the products.
7. Privacy and Security
7.1 - Innopp respects the privacy of its customers and processes personal data in accordance with privacy legislation. See our privacy policy for more information.
7.2 - Customers must ensure the confidentiality of their account information. In case of unauthorized use of the account, the customer must report this immediately to Innopp.
8. Intellectual Property
8.1 - All content on the Innopp website, including but not limited to text, images, logos, and product descriptions, are the property of Innopp or its licensors and may not be used without prior permission.
9. Applicable Law and Disputes
9.1 - All agreements between innopp and the customer are governed by Dutch law.
9.2 - Any disputes will initially be resolved by mutual agreement. If this is not possible, the dispute will be submitted to the competent court in the Netherlands.
10. Changes to the General Terms and Conditions
10.1 - Innopp reserves the right to change these general terms and conditions.
Contact details:
Chamber of Commerce number: 96246820
VAT identification number: NL005197780B49
Email: Info@innopp.nl
Phone number: (On request)
Address details: (On request)